What is moissanite?
Moissanite is a lab-created gemstone prized for its exceptional brilliance and fire. It is very hard and durable, which makes it a popular choice for everyday wear.
Do your items include certificates?
Selected pieces come with a GRA certificate, shown on the product page. We only describe a certificate where one genuinely accompanies the product.
How long does UK delivery take?
We offer fast, reliable tracked UK delivery. Estimated delivery times are shown at checkout and in our Terms & Conditions.
Can I return or exchange jewellery?
Our returns and exchange process, time limits and conditions are set out in our Terms & Conditions. Contact us with your order number to start a return.
How do I know my ring size?
Sizing details are listed on each product page, and some designs, such as our Crown Ring, are adjustable. Not sure? Message us and we’ll help.
How should I care for my jewellery?
Store pieces in their gift box, remove them before swimming, bathing or cleaning, avoid perfume and chemicals, and wipe gently with a soft cloth.
What payment methods are accepted?
Checkout is secure and powered by WooCommerce. All accepted payment methods are shown at checkout.
How can I contact LUXNQ about an order?
Email support@luxnq.co.uk or use our Contact page, Mon-Fri 09:00-17:00. Please include your order number where possible.